Albuquerque, October 16, 2025

Albuquerque transit users are required to switch to the new Passio app by November 1, replacing an outdated system. The upgrade will enhance mobile ticketing, real-time tracking, and accessibility features, ensuring smoother transit experiences. Free workshops will be offered to assist users with the transition, particularly targeting seniors and those less familiar with technology. This modernization aims to streamline operations, improve environmental sustainability, and meet the rising demand for public transport in the city.

Albuquerque’s ABQ RIDE System Mandates Switch to New Passio App by November 1

Albuquerque transit users must update their mobile tools to keep riding smoothly, as ABQ RIDE announces a full transition to the new Passio app by November 1. This change replaces an outdated system with modern features designed to simplify travel across the city’s bus network. Riders who fail to adapt face potential disruptions in accessing tickets and tracking services, urging quick action to avoid last-minute issues.

Key Changes and What Riders Need to Know

The shift to Passio ends reliance on the old Transit app, which many have used for years. Starting November 1, all mobile ticketing, route planning, and service updates will run exclusively through the updated platform. This move aims to streamline operations for the city’s approximately 10 million annual bus trips, making public transport more efficient for daily commuters, students, and visitors exploring Albuquerque‘s vibrant neighborhoods.

Core upgrades include real-time tracking, allowing users to see bus locations live on their phones for better timing. Mobile ticketing lets riders buy and display passes digitally, cutting down on paper use and wait times at stops. Accessibility features stand out too, with options like voice-guided navigation and larger text for easier use by seniors or those with visual impairments. These tools promise fewer missed buses and a smoother ride for everyone, especially in a growing city where traffic can complicate travel plans.

During the transition period, both apps will work until the deadline, giving users time to download and test Passio. However, ABQ RIDE officials stress the importance of switching early to familiarize with the interface and avoid payment glitches on busy routes like the Rapid Ride lines serving downtown and the University of New Mexico area.

Support Available for All Users

To ease the switch, especially for those less comfortable with technology, free workshops begin tomorrow at the Alvarado Transportation Center. These sessions target seniors and non-tech-savvy users, offering hands-on help with app setup, ticket purchases, and troubleshooting. Workshops run daily from 9 a.m. to 4 p.m. through the end of October, with staff on hand to guide participants step by step.

The center, located at 100 1st Street SW, serves as a central hub for ABQ RIDE, connecting major lines and providing a convenient spot for learning. No registration is required; riders can drop in with their smartphones to get personalized assistance. This support reflects the system’s commitment to inclusivity, ensuring that tech barriers don’t sideline vulnerable groups from affordable transport options.

Beyond workshops, online resources like tutorial videos and a help hotline (505-243-7433) stand ready for quick questions. ABQ RIDE encourages downloading the app from major stores—Apple App Store or Google Play—immediately to start exploring features without pressure.

Why the Upgrade Matters Now

This update comes amid Albuquerque‘s push to modernize public services, aligning with broader efforts to reduce emissions through greener commuting. The old system’s limitations, such as infrequent updates and clunky navigation, often frustrated users during peak hours. Passio addresses these by integrating GPS data directly from buses, offering alerts for delays due to construction or weather—common in New Mexico’s variable climate.

For families juggling school runs or workers relying on fixed schedules, the real-time aspects could save hours weekly. Students at local institutions, for instance, benefit from integrated route maps that sync with campus events, while low-income riders gain from fare capping, where daily spending limits prevent overcharges.

Background on ABQ RIDE’s Evolution

ABQ RIDE has served Albuquerque since 1980, evolving from basic bus services to a network covering 200 square miles with over 30 routes. The 2014 introduction of mobile apps marked a digital leap, but technology advanced quickly, leaving the previous tool behind. This Passio rollout, developed with input from local users via surveys last year, builds on that foundation to meet rising demand—ridership jumped 15% post-pandemic as more Angelenos opt for buses over cars amid high gas prices.

The transition isn’t isolated; it ties into city initiatives like expanded bike lanes and pedestrian paths, fostering a multi-modal transport ecosystem. By November 1, full adoption will position Albuquerque as a leader in user-friendly transit among mid-sized U.S. cities, potentially boosting ridership further and easing congestion on roads like Central Avenue.

Residents are advised to act soon, checking emails or the ABQ RIDE website for personalized migration guides. This change, while disruptive short-term, promises long-term gains in reliability and convenience for the community’s daily mobility needs.

FAQ: Common Questions About the ABQ RIDE Passio App Transition

What is the deadline for switching to the new Passio app?

ABQ RIDE transit riders must switch to the new Passio app by November 1.

What does the new app replace?

The upgrade offers real-time tracking, mobile ticketing, and accessibility features, replacing the outdated system.

Who are the workshops for?

Free workshops at the Alvarado Transportation Center start tomorrow to assist seniors and non-tech-savvy users.

Where and when do the workshops take place?

Free workshops begin tomorrow at the Alvarado Transportation Center.

Key Features of the Passio App

Feature	Description
Real-Time Tracking	Allows users to see bus locations live on their phones for better timing.
Mobile Ticketing	Enables buying and displaying passes digitally, reducing paper use.
Accessibility Features	Includes voice-guided navigation and larger text for seniors and those with visual impairments.
Free Workshops	Hands-on sessions starting tomorrow at the Alvarado Transportation Center for setup help.

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